Five objections 450+ door operators raise — answered.

Yes. Dwello runs batch tenant messaging across every unit in a single workflow, multi-property rent runs with portfolio-wide overdue tracking, and aggregate maintenance triage ranked by urgency — not by hand. Our median triage time on a 450-door portfolio sits under five minutes per inbound request, and bulk comms ship to the whole tenant list in one job instead of being copy-pasted across dozens of single-door workflows.

In default mode, Dwello writes tenants and you see a clean structured write-up on every exchange — tone, request, follow-up, resolution. There's an optional unredacted mode for asset managers who want the raw thread. Either way, sensitive identifiers (SSN, banking info, government IDs) are never surfaced to owners or to Dwello staff — they're filtered before logging.

Insurance, license, and W-9 verified before first dispatch — not after the first invoice. Every vendor carries a per-portfolio scorecard on response time, completion rate, and cost variance, and underperformers are rotated out automatically. Your preferred vendors are loaded first; the network only fills the gaps your existing vendors don't cover.

You own it. On exit we deliver a single ZIP with every lease, tenant contact, payment history, maintenance log, vendor invoice, and the full audit trail — exportable from your dashboard, no retention penalty and no clawback on fees already paid. Day-to-day data export has always been owner-initiated; the exit export is just the same pipeline, run end-to-end.

We target 99.9% uptime on a public dashboard — no “we're working on it” messages when there's a problem. The median maintenance triage time is under five minutes and is measured, not promised; a monthly SLA report goes to your asset manager on the 1st of each month. High-severity unresolved incidents page our on-call directly so they escalate to you before you escalate to us.